Last updated: 01-09-2023
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect. Information We Collect Directly from You Information that you directly submit to us through our Services may include: Basic contact details including your name, address, phone number, email. Order information including your name, billing address, shipping address, payment confirmation, email address, phone number. Account information including your username, password, security questions. Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services. Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features. In addition to the above, we also collect health information you provide, such as medical history and current health conditions. Please note that providing health information is mandatory for specific services, and you cannot use those services without it. We prioritize the security and privacy of your health data, complying with all applicable laws and regulations.
Information We Collect through Cookies
Information We Obtain from Third Parties
How We Use Your Personal Information
We use your personal information to provide you with the Services, including processing reservations, payments, and bookings for our wellness programs and services, ensuring a seamless experience for you. This involves managing your account, facilitating returns and exchanges, and enabling you to post reviews. Additionally, we use your personal information to personalize our services specifically for you, taking into account your health-related information. This personalization helps us tailor our offerings to better meet your individual needs and preferences. Furthermore, we use your personal information for marketing and advertising purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail, and showing you advertisements for our products or services. This may also involve tailoring our Services and advertising to better meet your needs and preferences. Ensuring the security of your personal information and preventing possible fraudulent, illegal, or malicious activities is another important aspect of our data processing. We recommend keeping your account credentials safe, not sharing your access details with others, and promptly notifying us if you suspect your account has been compromised. Lastly, we utilize your personal information to enhance our services, comply with legal obligations, and enforce our terms of service. We are committed to safeguarding your privacy while providing you with the best possible experience.
How We Disclose Personal Information
- With business and marketing partners, including Shopify, to provide services and advertise to you.
- When you direct, request us, or otherwise consent to our disclosure of certain information to third parties.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to respond to subpoenas, search warrants, and similar requests, to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
- We have, in the past 12 months, disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in “How we Collect and Use your Personal Information” and “How we Disclose Personal Information”
Identifiers such as basic contact details and certain order and account information Commercial information such as order information, and customer support information Internet or other similar network activity, such as Usage Data
Categories of Recipients:
Vendors and third parties who perform services on our behalf Business and marketing partners
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone. We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use, or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete: You may have a right to request that we delete personal information we maintain about you.
- Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt out of Sale or Sharing or Targeted Advertising: You may have a right to direct us not to “sell” or “share” your personal information or to opt out of the processing of your personal information for purposes considered to be “targeted advertising,” as defined in applicable privacy laws.
- Non-Discrimination: We will not discriminate against you for exercising any of these rights. Verification of Identity: We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request.
- Authorized Agents: In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. Timely Response: We will respond to your request in a timely manner as required under applicable law.We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below.
Please note that we may transfer, store, and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority of the UK, as relevant unless the data transfer is to a country that has been determined to provide an adequate level of protection. We may share guest passport details with local law enforcement authorities as mandated by statutory requirements and local government laws. This disclosure is necessary to fulfill legal obligations and ensure the safety and security of guests and the community.
Kshemavana SDM Institute of Naturopathy and Yogic Sciences Kunigal Bypass Road, near Sambrama Hotel, Mahadevapura Bengaluru, Karnataka India 562127